Lovely quality!
ZELORIAY
Elevate your everyday essentials with this elegant envelope-style wallet, featuring a timeless monogram pattern and a refined compact silhouette. Designed for modern lifestyles, it offers the perfect balance of style, organization, and convenience.
Order Processing and Tracking Information
We will process orders within 1-2 working days. Once processed, tracking information will be available online within 3 days, allowing you to track your shipment within 1-5 days.
Shipping Times
For the following countries, 99% of our shipments are handled by selected logistics partners and typically take:
International Shipping
We ship internationally to various countries, including but not limited to: Australia, Austria, Belgium, Canada, France, Germany, Italy, Japan, Netherlands, United Kingdom, United States, and many more.
If your destination is not listed, feel free to email us at hi@ZELORIAY.com for assistance.
Damaged or Lost Deliveries
If your delivery is damaged or lost, please reach out to our customer support team at hi@ZELORIAY.com. We will investigate the issue, which may take up to 5 business days.
Incorrect or Missing Items
If you receive incorrect or missing merchandise, contact our support team at hi@ZELORIAY.com with photo evidence of your claim.
Customs and Import Charges
Depending on the destination country, you may incur additional customs or import charges upon delivery. You are responsible for these fees. Please consult your local customs office for details.
Note on Delivery Times
Due to strict customs inspections from August to November, our delivery times may be 1-2 days longer than usual.
Before returning an item, please email us:
Email: hi@ZELORIAY.com
Cancellations
We accept cancellations within 12 hours of placing an order. If you cancel your order, you will receive a full refund within 2-3 business days. If the item has already been shipped, the order cannot be cancelled. To cancel your order, please email us at hi@ZELORIAY.com (please provide your order number or confirmation email).
30-Day Unconditional Return Guarantee on Unopened and Unused Merchandise
Unopened and unused merchandise can be returned for a full refund within 30 days of purchase for any reason. The product will be inspected at our warehouse, and the refund will be processed following this inspection. Please contact our support email for the return address. Return shipping charges must be paid in advance, and COD packages are not accepted. For warranty claims not related to quality, the purchaser is responsible for shipping costs. All goods and accessories must be in their original packaging. Returned items that are used or in poor condition will not be accepted. Please send a photo of the returned package and the tracking number to hi@ZELORIAY.com. Otherwise, the return will not be accepted. Returns may be refused if the above requirements are not met.
Items can be returned within 15 calendar days from the shipping date. Returns due to non-quality related issues after the warranty has expired will be refused. If you wish to return an item, please contact us at hi@ZELORIAY.com (please provide your order number and item condition).
Our customer service team will confirm the reason for the return and may request photos of the product and packaging from different angles.
Please include the following in your email:
Please note that the 15-day warranty must meet the following requirements:
It may take up to 10 business days to process your refund after your return is received. It usually takes 7-10 business days for the refund to appear on your credit card statement. Disputed orders may take 3-6 months to resolve.
12 Months Warranty
We take responsibility for quality issues and provide a 12-month warranty for quality concerns. Any damage or misuse of the item by the purchaser will void the warranty. We will provide a replacement or refund after confirmation via hi@ZELORIAY.com (please provide your order number and item status).
Late or Unpaid Refunds
If you haven't received your refund yet, please check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. If you have not received your refund yet, please reach out to us at hi@ZELORIAY.com.
Exceptions
The ZELORIAY warranty does not apply to:
Contact Information
For any inquiries, assistance, or feedback, please reach out to us at:
Email: hi@ZELORIAY.com
Business hours: Monday to Friday, 9:00-18:00 (UTC-8)
See the collection beyond the product photos. Our warehouse brings together bags and accessories in one place, giving you a closer look at the inventory behind ZELORIAY. Have a question about a particular item? Contact us before ordering—we’re happy to help.
Take a look at our packing area, where orders are prepared for dispatch. From the product packaging to the outer shipping box, this is the step between choosing your item and receiving it. For delivery details, read our shipping policy or contact us about your order.
Every order includes luxury packaging and a certificate, whether you’re treating yourself or choosing a gift. Your purchase arrives with the presentation it deserves, so the unboxing feels just as special as the item inside.